We currently deliver to Putney, Fulham, Kensington & Chelsea, Maida Vale, Marylebone, St Johns Wood

Terms & Conditions

These Terms and Conditions (“Terms”) form a legally binding contract through which Petite Cuisine Limited (also referred to as “Petite Cuisine”, “we” and “us” herein) offers fresh baby food products (“products”) to its customers (“you”). These Terms will tell you who we are, what Products we offer, how these Products are offered, how you or we can amend or end the terms of our contract and includes other relevant information regarding your contract with us.

Please read these Terms carefully before placing an order with us. By visiting our website (“Site”), mobile applications, our Facebook, Instagram and other social media you agree to be bound by these Terms and to any other terms that have been referred to or hyperlinked herein. We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. If you do not wish to be bound by these Terms, please do not access or use the Site or order or receive our products. Your acceptance of these Terms will be deemed if you do use our Site and products.

1. GENERAL TERMS

1.1 You must be 18 years of age or older and legally capable of entering into binding contracts in order to access our online store.

1.2 You agree to comply with these Terms and all applicable laws, statutes, ordinances and regulations regarding your use of the Site and the purchase of the products.

1.3 You recognise that no data transmission over the Internet is totally secure. While we strive to protect the data you provide us, we cannot ensure the complete security of any information. The information you provide us is at your own risk.

1.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

1.5 Any violation of the Terms shall lead to immediate termination of the contract.

2. OUR PRODUCTS

2.1 The imaging on our website is for illustrative purposes only. Although we make every effort to display our products accurately, we cannot guarantee that the products will look exactly as displayed. The packaging of the products may also vary slightly from that provided on the Site.

2.2 The products we supply are prepared in a kitchen that may handle foods with allergens. Please read the information provided on the product packaging carefully. It is your responsibility to ensure that the food you feed your baby does not cause an allergic reaction. We are not responsible for an allergic reaction that your baby may have had to the products.

2.3 The products can be refrigerated for up to 72 hours and can be frozen for a period of upto one month from the date of delivery. A use-by date will be provided on email with each order. Please make sure you observe it as well as any storage instructions. We will not be liable for any damage caused by failure to observe storage instructions. Further information can be found on individual products in our Menus and FAQs section.

3. DELIVERY

3.1 We are currently delivering to addresses within Putney, Fulham, Kensington & Chelsea, Maida Vale, Marylebone and St Johns Wood in London. Our meals are delivered to your home in special temperature controlled cool packs. The cost of delivery will be provided on the FAQ section of our website. You can place your order through our Site anytime before Sunday 12 am to receive your order on Wednesday in a scheduled time slot.

3.2 We recommend that someone is available at your address to take delivery as the Products must be refrigerated or frozen immediately. We can leave the products in a pre-arranged safe place such as with a neighbour if this has been agreed at a minimum of 24 hours before the scheduled delivery time. Please make sure that the products are refrigerated or frozen as soon as possible as we are not responsible for any deterioration due to failure to store the products with appropriate care once products have been delivered to your address.

3.3 In case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as is reasonably possible. We will contact you to let you know of the scheduled delivery and will take all reasonable steps to minimise the effect of the delay.

4. AMENDMENTS TO ORDERS AND CANCELLATIONS

4.1 If you wish to cancel your order you may do so up until Monday at 11 am, 2 days before the delivery of the products. Any cancellations after this time will be charged at the full purchase price.

4.2 We reserve the right to refuse, limit or cancel any order you place with us.

4.3 We reserve the right to limit or cancel any orders that appear to be placed by resellers or distributors for business purposes.

4.4 We reserve the right to cancel an order if you do not provide current, complete and accurate purchase and account information for all purchases made from the site.

5. COMPLAINTS AND RETURNS

5.1 If you have any questions or complaints about the products, please visit our FAQ section on our website. If you cannot find an answer to your query, please contact us immediately. You can email us at info@petitecuisine.co.uk. We aim to get back to you within 24 hours.

5.2 We do not accept returns. However, if you wish to exercise your legal rights to reject our products if they do not arrive in satisfactory quality you must allow us to collect the rejected products from you. Please email us at info@petitecuisine.co.uk to arrange collection.

6. PAYMENTS AND REFUNDS

6.1 The price of the products (including VAT) will be indicated on the order pages when you place your order. We will take reasonable care to ensure that the price of products advised to you is correct.

6.2 We manage all payments through a third party STRIPE which accepts all major credit cards. You must pay for the products before we dispatch them.

6.3 You can return the empty glass jars used for the products with their plastic lids to us with your next delivery. You will get a 5p refund for each jar with its lid provided that it is clean and is not broken or damaged. Refunds will be provided by way of credit against your account with us and can be used against your next order or can be credited to your account via the payment method you used.

7. PERSONAL INFORMATION

7.1 Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please visit this page.

8. THIRD-PARTIES

8.1 We use third parties to process certain information on the Site. We are not responsible for ascertaining the veracity of the content on third party websites.

8.2 Please review the third party's policies carefully before you order any products with us. We are not liable for any third party material, websites or for any other materials, products or information provided by third parties. Any claims or questions regarding third party products should be directed to the third party directly.

8.3 Your submission of personal information to third parties will be governed in accordance with their privacy policies. Please review their privacy policies to determine how your data will be processed. The following third parties are relevant to your contract with us:

8.3.1 We use Mailchimp for newsletter sign ups. More information can be found at: https://mailchimp.com/legal/privacy/

8.3.2 We use Mailgun for transactional emails. More information can be found at: https://www.mailgun.com/privacy-policy

8.3.3 We use Google Analytics to gather data on how the site is being used. More information can be found at: https://policies.google.com/privacy?hl=en

8.3.4 Finally, we use Stripe for payments. More information can be found at: https://stripe.com/gb/privacy

9. Errors

9.1 We may correct any typographical errors, inaccuracies or omissions, edit or update information or cancel orders if information on the Site or relating to the products is inaccurate. We reserve the right to exercise this right at any time and without prior notice.

10. PROHIBITED USE

10.1 You are prohibited from using the Site or the products for any unlawful purpose including to solicit the performance of unlawful acts. The following include prohibited uses of the Site:

10.1.1 Transmission of a virus or other detrimental bug through the Site that affects the Site or other Sites on the internet

10.1.2 Submission of false information on the Site

10.1.3 Collection of private information belonging to us or third parties

10.1.4 Violation of any international, federal or local laws or regulations

10.1.5 Violation of any intellectual property rights

10.1.6 Breaches of our security or the security of third parties.

10.2 We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

11. WARRANTIES

11.1 We make no express or implied warranties or representations about the contents of the Site or about the products listed on it including any implied warranties about conditions of merchantability, fitness for purpose and durability.

11.2 We do not undertake to update, amend or clarify information on the Site including price information except as required to do so by law. No update shall be taken to indicate that all information on the Site has been modified or updated.

11.3 We do not warrant that your use of the Site will be uninterrupted, timely or error-free.You agree that from time to time we may remove the service or cancel the service without notice to you.

12. LIMITATION OF LIABILITY AND INDEMNIFICATION

12.1 Petite Cuisine, our directors, officers, employees, affiliates, agents or suppliers shall in no case be held liable for any injury, loss or claim whether direct or indirect, incidental or for any consequential damages of any kind, including for a loss of profits, savings, data, goodwill or for any other damages of a similar nature whether based in contract or in tort (including for negligence) arising from your access to or use of the Site, from any products procured using the Site or for any other claim related in any way to the Site or to the products. This includes any claim arising out of or in connection to errors or omissions in content or any loss or damage of any kind incurred as a result of any content (or product) posted, transmitted or made available via the Site.

12.2 You agree to defend, indemnify and hold harmless Petite Cuisine, its vendors, affiliates and related entities and their directors, officers, employees and agents from and against all claims, losses, damages, liabilities, and costs arising out of or in connection with your breach of these Terms and your access to or use of the Site or the products.

12.3 You agree to release Petite Cuisine from any and all claims or liability related to any product or service of Petite Cuisine to the extent permitted by law.

12.4 The foregoing indemnification obligation shall survive the termination of these Terms.

13. GOVERNING LAW

13.1 These Terms are governed by English law. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute that arises in or in connection with these Terms. However, you agree at the first instance to attempt to resolve any dispute amicably and by alerting us before bringing any claim in a court of law against us. In no event shall any claim be instituted over a year after the cause of action has arisen.

13.2 If you are not happy with the manner in which we have handled a complaint, you may contact us at the first instance and then an alternative dispute resolution provider such as London ADR: http://www.londonadr.com. Disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

14. NOTICES

14.1 We may serve a notice on you by way of a general notice on the Site, by electronic mail or by written communication sent by first class post. Such notice shall be deemed to have been served 48 hours from posting if sent by post or 12 hours after sending if sent by email.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 Unless otherwise provided all images, content and logos on the Site and on the products are owned by us and are protected by copyrights and other proprietary rights that are owned by us or by third parties that have licensed their use to us. You may view and use the content only for your personal information and for using the Site but for no other purpose including for any commercial purpose. Any use of the content, except as specifically permitted in these Terms or as otherwise expressly permitted in writing by us is strictly prohibited.

16. TERMINATION

16.1 These Terms are effective unless terminated by you or us.

16.2 You may terminate these Terms at any time by notifying us that you no longer wish to use our services. To end your contract with us, please email us at info@petitecuisine.co.uk. Please provide your name, home address, details of the order including your order number and your phone number and email address.

16.3 If you fail to comply with any term or provision of these Terms we may terminate this contract at any time without notice and you will remain liable for all amounts due up to and including the date of termination unless and may deny you access to our Services.

17. SEVERABILITY

17.1 Each of the paragraphs of these Terms operates separately. If a court finds that part of this contract is void, unlawful or unenforceable, the rest will continue in force to the extent that is permitted by the applicable law. The unenforceable part shall be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT

18.1 These Terms form the only and entire agreement between you and us. They govern your use of the Site and supersede any prior or contemporaneous agreements, communications and proposals between you and us.

19. CONTACT INFORMATION

19.1 Questions about the Terms of Service should be sent to us at info@petitecuisine.co.uk.